Booking information – Information, management and related bookings

Booking information

Find the answers to your questions about bookings.
One of the factors that influences the price of our flights is demand by route and schedule. So, two flights between the same points may have different prices because one is on a schedule that has greater demand.
You can check the changes/cancellation terms of your flight:
  • On the selection page, in “Conditions for Changes and Refunds” under “Conditions Summary”
  • On the purchase page, in “Fare Conditions” under the section “Flight Conditions”
  • On the confirmation page of your reservation
  • On the confirmation email

If you need any other kind of information regarding your ticket, please contact TAP.
There are pricing conditions associated with all tickets, which determine the different existing prices. The most common conditions are those related to the changes/cancellation of your reservation.
TAP offers special fares to:
  • Portuguese citizens who have lived for at least 6 months in the Autonomous Region of Azores, when travelling to the mainland and/or Madeira;
  • Portuguese citizens living in the Autonomous Region of Madeira, when travelling to Azores or having a valid Employment Contract for at least a year.

For more information click here.

In the "Conditions" section of the booking process, you will be informed which class you are booked into.
There could be restrictive fares within the tap|executive product. If you’ve selected one, you will be given the chance to change your selection to a non-restrictive fare.

Just click “Get all tap|executive advantages” and your itinerary will be recalculated for a non-restrictive fare (if available).
Each passenger can pay to offset the emissions caused by their share of the flight’s emissions, contributing to help the environment.

Contributing to carbon offsetting is not mandatory, and once paid there is no refund.

TAP doesn’t benefit from this programme. The contribution will be donated to projects certified by the United Nations. If you’re interested, please select the option “CO2 Emission Offset”, in the “Total Amount” section.

More info here.
If you select this option in the booking process, the total price will be recalculated to include your offset.
Yes. Service fees are applicable on online bookings, when the ticket is issued. You can find all information about service fees here.
Danish Law states that all passengers buying an air ticket in Denmark must be given the option to purchase the Danish Travel Guarantee Fund Fee which is administered by the ‘Rejsegarantifonden’ (RGF), an entity owned by the Danish Government.

If you select this option, the total price will be recalculated to include the tax.

Help videos

  • New TAP Fares | Intercontinental Flights
    From September 1st, TAP’s new fares apply to intercontinental flights. After this date, the discount fare will not include hold baggage.
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